There is no denying the fact that leading pan-African financial institution, United Bank for Africa (UBA) Plc., has won the hearts of its customers through its famous artificial intelligence chatbot, LEO.
Without any doubt, LEO has proven to be the most formidable artificial intelligence chatbot till date; serving an ever-increasing clientele who now have less transaction hassles to worry about.
For those who don’t know, LEO is an AI chatbot for banking services and is available on Facebook Messenger, WhatsApp and Apple Device.
Interestingly, LEO is set to launch soon on other social media platforms. LEO was launched in 2018, with a firm resolve to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers. UBA did just that with a million users becoming hooked in less than three months of its LEO’s inception.
Three years later, and with over 3 million customers and counting, UBA’s LEO has remained the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers.
While some financial institutions are still trying to figure out how they can find their feet as regards AI, UBA’s LEO has become a massive success as the AI continues to consolidate on it successes and accolades winning several awards overtime.
The chatbot continues to enjoy periodic and systematic upgrade with special emphasis on enhanced advancements and specialised unique features which have clearly earned the chatbot over 3 million Users.
According to the Bank’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka; “Our customers indeed can attest that LEO is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of banking in the continent.”
“UBA’s vision has always been and will remain a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels.”
“We are a technology-driven institution with vast knowledge in the business that we do and LEO, being a tested, dependable and intelligent personality, replicated on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform.”
“It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. LEO is always ready and waiting to help with any form of banking service.”
“As an app that has been in existence for over nine years, reaching more than 1.5 billion people in over 180 countries, WhatsApp has become very essential in lifestyle and that is why UBA saw the need to include LEO’s services in that very important app and the premium private chat platform has assured that there will be no spam messages, as the development is to enable businesses serve their customers with useful information.”
“LEO is already present in over 20 African countries and in three languages and has a number of rich and robust features bound to mesmerise existing and potential customers with services that are extremely fast and secure as all transactions and enquiries are encrypted, end-to-end.”
“LEO has the ability to do a wide range of things, including funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy/other banks/microfinance, purchase of airtime/ data, paying of bills (LCC, PHCN, Cable TV), effectively helping with savings and spend limit.”
“The AI chatbot also boasts of remarkable innovative features that allows customers make banking Services – Request/stop/confirm Cheques, Block card, Log & track complaints, ATM/Branch Locator, Freeze accounts, and check weather etc. Other features include Customer Care complaint resolution, linking of new account, flight Payment, linking and Funding of Prepaid Card, Travel Notification, Wakanow services and Dubai Visa service.”
“Customers who have engaged with LEO are more than delighted about their experience and credit it for automatically extracting account details without hassles.”
“Testimonies abound about how it is generally easier to use LEO compared to its counterparts. For example, LEO automatically detects account numbers via a customer’s WhatsApp mobile number and goes ahead to seamlessly help customers check their account balance as well as top-up airtime”.
According to reviews from customers, “LEO is more personable, more humane, and it feels like talking to an experienced customer service/fulfilment representative.”
The Bot also allows customers to easily lodge and process complaints with adequate and timely feedback.