The Nigerian Communications Commission (NCC) is committed to ensuring that telecom subscribers receive value for their money from service providers. Recognizing that issues may arise regarding Quality of Service (QoS), the NCC has established a user-friendly process for resolving complaints effectively.
To address complaints, consumers are advised to follow these steps:
1. Send the complaint to the service provider.
2. Obtain a complaint reference number from the service provider.
3. If the complaint remains unresolved, contact the NCC toll-free number 622 to escalate the issue.
Mr. Reuben Muoka, Director of the Public Affairs Department at the NCC, disclosed this at Channels TV on a programme early this week,he further emphasized the importance of addressing consumer concerns. He also highlighted the NCC’s collaboration with service providers to prioritize Quality of Experience and consumer satisfaction.
The NCC, under the leadership of Dr. Aminu Maida, is dedicated to upholding QoS standards ensuring compliance with regulatory obligations. By working closely with service providers, the NCC aims to enhance the overall telecom experience for subscribers.
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