A customer with Kuda Microfinance bank has raised an alarm over sudden disappearance of her money from her account without making any withdrawal.

According to findings, the customer, a petty trader with the name Amajor Martha Marvelous lost her hard earned saving to the tune of almost two hundred thousand naira to Kuda microfinance bank on December 16, 2023 when an unauthorized transaction was made on her account without her consent.

In her words, “it was Saturday afternoon, I just heard my phone beeped and brought it out from my pocket. Surprisingly I got a debit alert of N199, 300.00 on my phone saying i made a transfer to one Chukwuebuka Ebereamah. I immediately dialed kuda bank’s customer care line to make complain that I didn’t make any transaction nor do I know any Chukwuebuka Ebereamah who the transaction claimed I made a transfer to. The customer care personnel said it might be an error that it will be refunded in as much as I didn’t make any transaction”

“The customer care attendant said if by Monday 18, December 2023 I didn’t get a refund I should make an official report” she added

According to Marvelous, after waiting endlessly without getting a refund, on Monday 18 she visited the bank headquarter, 151 Herbert Macaulay road, yaba, Lagos state to lodge the complain of her money disappearing from her account to one Chukwuebuka Ebereamah and she was told that the money was transferred to one Aku Microfinace bank account owned by Chukwuebuka Ebereamah with the account number 8162503500.

“I was at the office on the 18/12/2023, I got there exactly 10:23am and I was directed to the complaint desk where I met several people with one complain or the other. After waiting for hours, it got to my turn and I was attended to by one Mrs Amara who told me that my account was ‘comprised’. I also told her that few days before the fraudulent transaction I could not do any transaction on my account only to see a withdrawal of all my savings. The saddest part was for Mrs Amara to tell me that the bank does not know what happened to my account and cannot do anything.” Marvelous said.

She added “Mrs Amara told me that she has sent a mail to Aku microfinance bank that i should wait for their response but while waiting I should go and get a police report. She directed me to another staff of Kuda microfiance bank, Ayoade Abdulbasit who said I should drop my email address that I will get a response from him. The next day I got a mail from Ayoade only to be told that I should get valid court order before my money can be refunded”.

Marvelous divulged that she went on the official whatsapp number of Kuda bank to make her complain. After chatting for days on her she will get her money returned to her account, the bank on Wednesday 4, January 2024 deleted the thread of messages share with her. She added that Kuda bank has stopped responding to her email again and also deleted responses made to her as regards her complain.

Efforts by our reporter to speak with representative or media handler of Kuda microfinance bank prove.